INTRODUCTION

This General Privacy Policy (also referred to as the “Privacy Policy”) contains information about Palmside’s collection, use, transfer and processing of personal information in connection with your use of the Palmside website, mobile applications and social media pages that contain links to this Privacy Policy, your interactions with Palmside in person or at Palmside events, and in the context of other offline sales and marketing activities. This Privacy Policy also explains the choices you have regarding these information processing activities.

This Privacy Policy was last updated on 20.03.2025. However, the Privacy Policy may change over time, for example to comply with legal requirements or to meet changing business needs. In the event of important changes that we wish to inform you of, we will also inform you in other appropriate ways (for example, through a pop-up notice or a statement about changes on our website.)

As used in this Privacy Policy, “personal information” or “personal data” means information relating to an identifies or identifiable individual. For example, this may include, but is not limited to, your name, address, email address, business contact details or information collected during your interaction with us through our websites or as events. Personal information is also referred to as “information about you”.

SCOPE OF PRIVACY POLICY

This Privacy Policy applies to Palmside processing of personal information:

• visitor and users of Palmside various websites, including our websites on palmside.es. computer or mobile software applications and our social media pages that link to this Privacy Policy (collectively, “websites”);
• visitors to Palmside events, such as the Palmside Flyers;
• customers and potential customers and their representatives;
• subscribers to Palmside’s newsletter;
• suppliers and business partners and their representatives.

By interacting with our websites, you also have the opportunity to link or connect to websites, services, social networks, applications or other features not owned by Palmside. Inclusion of these features will result in your information being processed by parties other than Palmside.

Palmside has no control over these features of other parties. We recommend that you read the privacy policies of these parties before using these features.

WHO IS REPONSIBLE FOOR PROCESSING YOUR PERSONAL INFORMATION?

Palmside is responsible for processing your personal information as described in this Privacy Policy.

WHAT TYPES OF PERSONAL INFORMATION DO WE PROCESS?

Palmside may process information about you collected both offline and online.

• Offline Information about you arises from our interactions with you during face-to-face meetings or as Palmside events, conferences, seminars or meetings;
• Online information information about you arises as a result of your activity on our websites, such as in connection with your Palmside accounts, (pre)sales enquiries or subscriptions to our magazines, or as a result of your interaction with Palmside via electronic communications such as email or telephone. Information about you may also be provided by third party sources, such as data aggregators, which may not have any relationship with you. Online information about you may also be obtained through the use of cookies and similar technologies on our websites or third-party websites. For more information about cookies and similar technologies, please see the section ‘Cookies’.

The information Palmside may collect and process about you includes:

• name and physical address, email addresses and telephone numbers;
• demographic attributes when linked to personal information which identifies you;
• photographs and references;
• transactional data, financial details and payment methods;
• company data such as the name, size and location of the company for which you work and your role in the company
• Survey data and publicly available information such as social media posts
• Unique identifiers such as your mobile device identifier or the identifier of a cookie on your browser;
• IP address and information that may be derived from the IP address, such as geographic location;
• information about the device you are using, such as browser, device type, operating system, presence or use of “apps”, screen resolution and preferred language;
• behavioral information about the computer or internet-connected device you use when interacting with websites, such as the ads you click on or view, the sites and content areas, the date and time of your actions or the web search you use to find and navigate to the site.

Please note that Palmside does not control the content you may post on Palmside Communities forums or social media; in some cases, such content you maybe publicly available on the Internet. You should consider carefully whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly.

WHY AND HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use personal information for the following purposes

• to contact and respond to your enquiries and enquiries from Palmside;
• to maintain the functionality or our websites and for technical and functional management
• to administer your subscription to Palmside’s newsletter;
• to market our products and services or related products and services and to tailor our marketing and sales activities to your or your interests;
• to transact with customers, suppliers and business partners and to process orders for Palmside’s services;
• to analyse, develop, improve and optimize the use, operation and performance of our websites and services;
• to manage the security of our sites, networks and systems;
• to comply with applicable laws and regulations and to conduct our business;

*These objectives are described in more detail below.

To contact and respond to your enquiries at Palmside.

If you contact us (for example, by filing out contact forms on our websites, attending Palmside or other events, sending an email or visiting social media platforms), we process information about you in order to communicate with you and respond to your queries or other requests. We may also process personal information to interact with you on third party social media platforms.

To ensure the functionality of our websites and for their technical and functional management.

When you decide to register with us (for example, to use our communities), we need to process the personal information you provide so thar we can create and manage a personal account for you. Once we have created your account, we will send you your personal login information. This personal information allows es to manage your account, such as changing your password for you.

To administer your subscription to the Palma newsletter.

If you subscribe to our newsletter, we process your information to administer your subscription to our newsletter.

For marketing our services or related services and to tailor marketing and sales activities.

First Mallorca may use your information to notify you of new product launches and service developments, events, alerts, updates, prices, conditions, special offers and related campaigns and promotions (including through newsletters). We do our best to tailor your website visit, marketing experience and our communications to your interests. If you attend an event, Palmside may process information about you collected in connection with that event. Please note that our partners or conference sponsors may directly request information about you at their booths or presentations, and their use of your personal information for feedback on our websites, but will first obtain your consent to use your name and feedback.

To participate in transactions with customers, suppliers and business partners and to process purchases of our products and services.

If you place an order for our products and services, or if you provide services to Palmside, our employees, customers or partners as a supplier or business partner, Palmside processes your information to participate in and administer relevant transactions (such as sending invoices and making payments), administer your order and assist you in getting started and learning about our products and services.

To analyses, develop, improve and optimize the use, operation and performance of our websites, products and services.

We may process personal information in order to analyze, develop, improve and optimize the use, operation and performance of our websites, products and services and marketing and sales campaigns. Where the sites allow you to participate in online discussions, create a profile, post comments, features or other content, or communicate directly with another user, or otherwise participate in online activities, Palmside may process personal information when moderating those activities.

To ensure the security of our websites, network and systems.

We may collect data about site usage to manage security and operations to ensure the security of our sites, networks and systems, and to investigate and prevent potential fraud, including advertising fraud and cyber-attacks, and to detect bots.

To comply with applicable laws and regulations and to conduct our business.

In some cases, we must process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulatory authority or to defend a lawsuit. We may also process personal information in the conduct and operation of our business, such as for internal audits and investigations or for finance and accounting, archiving and insurance purposes.

ON WHAT BASIS DO WE PROCESS INFORMATION ABOUT YOU?

For personal information collected about you in the EU, our basis for processing is a follow:

• In order to adequately communicate with you and respond to your requests, we need to process information about you and therefore we have a legitimate interest in processing this information.
• In order to transact with customers, suppliers and business partners we need to process information about you in order to enter into or execute a contract with you.
• We process personal information for marketing and sales activities on the basis of your consent, where stated on our websites at the time we collect your personal information, or in accordance with our legitimate interests to market and promote our products and services.
• we rely on our legitimate interests to analyze, develop, improve and optimize our sites, products and services and to maintain the security of our sites, networks and systems.
• In order to comply with applicable laws and regulations or to process a waiver request

FOR HOW LONG WE RETAIN PERSONAL INFORMATION

Palmside stores personal information for the following periods of time:

• The information we collect about you to engage in transactions with our customers, suppliers and business partners, and to process purchases of our products and services, will be kept for the duration of the transaction or services, or longer if necessary to maintain records and comply with the law.
• If you have registered an account with Palmside, you account information will be retains for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. Palmside keeps a record of such deletions for 90 days.
• If you have registered to receive our newsletters and blogs, your subscription details will be kept for as long as you are subscribed to our mailing lists. Palmside retains your deletion information for 30 days.
• Contact information, such as your email address or phone number, collected online on our websites or offline during our communications with you at Palmside events and conferences and used for direct marketing and sales, will be retained for as we maintain an active (customer) relationship with you. We consider you an active contact if (i) you have interacted with Palmside or updated your contact details and preferences within the last 18 months; and (ii) you have not made a deletion request.
• The personal information required to retain your opt-out preferences is retained for 20 years (or longer if necessary to comply with applicable law).

WHEN AND HOW CAN WE SHARE YOUR PERSONAL INFORMATION?

Sharing within Palmside.

We do not share personal information with third parties.

HOW IS YOUR PERSONAL INFORMATION PROTECTED?

Palmside has implemented appropriate technical, physical and organization measures to protect personal information from accidental or unlawful destruction or accidental loss, damage, alteration, unauthorizes disclosure or access and from all other forms of unlawful processing.

WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE ON OUR SITES?

Cookies and similar technologies (such as pixel tags and device identifiers) are used by Palmside and our advertising technology partners to recognize you and/or your device(s) on, off and across services and devices for the purposes set out above.

-When we use cookies and similar technologies

Cookies are small text files that contain a string of characters that uniquely identify a browser on an Internet-connected device. Any browser visiting our sites will receive a cookie from us. We use cookies and other technologies on all our websites to provide the best and most secure experience on our sites and to provide you with personalized information about our products and services. Palmside also uses cookies or similar technologies on our websites (e.g. pages viewed, links clicked, documents downloads). This information helps Palside marketing services designed to provide targeted digital advertising and personalization services to Palmside